Information

Where do we deliver to?

We can deliver your order to addresses in the UK.

Unfortunately, we are unable to deliver to the following places at this time: –

  • European countries,
  • Americas,
  • Africa,
  • Asia
  • BFPO addresses
  • PO boxes

Deliveries to non-mainland UK addresses and remote locations as listed below may take a bit longer to reach you: –

  • The Scottish Isles,
  • Isle of Man,
  • Northern Ireland,
  • The Scottish Highlands

Order handling and timescales

Orders placed before 18:00 hrs (Monday – Sunday) will be shipped the same day. Order placed after 18:00 hrs will be shipped the next day.

We will do everything we can to meet the delivery times above. Deliveries may be affected by factors outside of our control and can’t be guaranteed. We will let you know if we become aware of an unexpected delay.

Courier

All deliveries are fulfilled by Royal Mail.

Payment

All payments are dealt with by third parties who use bank level security. All card details are dealt with by these providers.

Returns and Refund Policy

Last updated 28th October 2021

Unfortunately, as we aim to ship your goods within the same day, we are unable to accept cancellations. 

If you are not happy with your purchase, we will accept a return of unused products in their original packaging within 14 days after purchase date. Once we receive the returned items and they have been inspected, Kuruma will then issue a full refund (excluding shipping as we are unable to refund shipping cost of your order). 

Please allow 1-2 weeks for your return items to be processed. The money will be refunded to the original payment method you have used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Discounted items are eligible for return but will only refunded to the amount paid.

Kuruma will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to Kuruma unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. We cannot resend any missing orders or process a refund until at least 10 working days after your expected UK delivery date.

Orders that have been returned as “unclaimed” by the local postal service will be refunded minus the original shipping fee. We have chosen to waive the standard restocking fee.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

We cannot accept any claims for missing orders after 30 days from the order date.

To return your order, please follow our refund process:

  • A Return Authorization (RA) number must be obtained prior to returning the product.
  • To request an RA number, please email support@kuruma.uk, and provide the following information:
    • Name
    • Address
    • Phone
    • Reason for Refund
    • Date of Purchase
    • Order Number 
  • You will receive your RA number in a return email which includes our return address. Please mark your package with the RA number on the outside